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  • Where is Melsiefera Studio located?
    Melsiefera Studio is located in Amsterdam, Netherlands.
  • What does Melsiefera mean?
    Melsiefera is a wordplay of the official Latin name of the European Honey bee, called Apis Mellifera, and the Lemon Balm plant, which is named Melissa officinalis. My name's origins come from both of these scientific names. Plants have always been a great source of inspiration to me, and I think, now more than ever, we need to embrace the planet and its flora and fauna. Bees are incredibly important to the environment, pollinating plants, making honey and contributing to the local ecosystem. And let's be honest, they're also really, really cute! So, to pay homage to the powerful lemon balm and the beautiful honey bee, I named my creative business Melsiefera Studio after them.
  • Do you make everything yourself?
    Everything available in this store is designed by me. If possible, I make them in my own studio, but some products require a third party/supplier. I am, however, very selective about the product quality and how sustainable my suppliers are. If you want to know more, please go to the sustainability section or the sustainability page.
  • What payment methods are available?
    I accept iDEAL, Bancontact, Giropay, Apple Pay, PayPal, Credit Card, and many more. Select your preferred payment method during checkout!
  • How can I contact you?
    You can use the chat function, fill in the online contact form, or e-mail me at
  • I have a complaint. Where do I go?
    I'm sorry to hear you're not satisfied! Contact me through the chat, online form or e-mail me so we can try to resolve it.
  • What does Melsiefera Studio do to be more sustainable?
    Because the environment and my impact on the planet is very important to me, I consider sustainability as a core part of the process. For paper products and packaging, I use alternatives to regular FSC paper. I primarily work with the following types of paper: PaperWise natural material, which is paper made only from agricultural waste produced with 100% green energy, eliminating the need to use trees and preventing deforestation. Stone paper, paper made from 80% mineral powder (Calcium Carbonate) and 20% non-toxic HDPE (a clean plastic), therefore also eliminating the use of trees and preventing deforestation. For all regular paper, it is always FSC or PEFC certified, meaning it's wood from ethical sources, and prevents deforestation. Before using new paper, I use recycled paper. All paper and plastics I use for my business are separated and recycled locally. Ink cartridges used for my printer are sent back to the manufacturer and are recycled. I try to do as much as I can in my own studio, but I sometimes outsource production to local suppliers, who also make sure the environment is an important element of their production.
  • What makes the products more sustainable?
    All products are designed and produced locally, saving on transport costs and lowering their carbon footprint. Everything is made from either recycled materials or more sustainable materials compared to its traditional counterpart. For example, paper products are made from agricultural waste or stone, eliminating the need to cut trees and using materials that are already part of other processes and a lot less impactful on the climate. Without impacting the quality and durability!
  • What is PaperWise?
    PaperWise is CO2 neutral paper from agricultural waste for production and packaging, made with 100% green energy. Agricultural waste consists of the stem and leaves of crops that have been harvested. These parts of the crops would otherwise be burned or thrown away, because they have no use in the agriculture industry. They are the perfect source to make paper from, however! The stem and leaves contain cellulose, which is the most important component for making paper. The four most harvested crops are rice, grain, sugarcane and corn.
  • What makes PaperWise more sustainable?
    PaperWise is more sustainable for several reasons: The benefit of PaperWise paper is that it's created from already existing materials, so no new raw materials are needed. Because agricultural waste – which is made up of the stem and leaves of harvested crops – is a by-product of the agricultural industry, no trees need to be cut (and planted!!). The time it takes to produce material for PaperWise is also significantly shorter compared to FSC paper. Trees need 40 years (on average) to grow before they can be used! This depends on the type of tree, of course, but it doesn't come close to PaperWise. Crops are harvested every year, which means you have new raw material every year to make paper of. Another advantage is that PaperWise paper is also as recyclable as traditional wood paper (up to 7 times!). If you consider these factors, the environmental impact of PaperWise is 47% lower than FSC paper from wood and 29% lower compared to recycled paper. *Source:
  • What is Stone paper?
    Stone paper, is paper made from 80% mineral powder (Calcium Carbonate), originating from waste material from stone quarries, and 20% non-toxic HDPE, which is a clean resin. Stone paper is entirely made of waste and recycled materials. What's unique about Stone paper is that it's 100% waterproof, which means liquids have no impact. If it gets wet, you can simply dry it off. Stone paper is also
  • What makes Stone paper more sustainable?
    Stone paper has several qualities that make it more sustainable compared to regular paper: Stone paper is made from 80% mineral power (Calcium Carbonate) and 20% non-toxic HDPE (resin), therefore eliminating the need for using trees to make paper. What makes Stone paper unique is that no water is used for its production. In comparison, 35,000 litres is needed to produce wood pulp paper. During production, about 2,700 litres of that water is lost. Wood pulp paper also needs to be bleached to get its pure white colour. Stone paper uses no bleach chemicals for its production. Stone paper consists entirely out of waste and recycled materials, which cuts the need to use new raw materials. Regular paper uses trees that need to be cut and planted, which takes an average of 40 years to grow, depending on the type of tree. Another benefit of stone paper is that it is easily recyclable. It is neither plastic nor wood paper, but because Calcium Carbonate is used as a filler for plastic, it is therefore suitable to be recycled with other plastics. If Stone paper does end up with paper recycling, it can be easily separated and burned without the release of toxic gasses. In addition, Stone paper is not biodegradable, but it is photodegradable, meaning it will be broken down by sunlight, within around 12 - 20 months, depending on the amount of sun it is exposed to on a daily basis. It is also 100% waterproof, meaning liquids have no impact at all. If it gets wet, it can be simply dried off, leaving no wet marks. Regular paper will deform when it comes in contact with liquids. Source:
  • Where do you ship to?
    I currently ship to all countries within the EU, including Norway, Switzerland, Iceland & Liechtenstein. I unfortunately don't ship to countries outside the EU yet, but hope to do so very soon! *Note: please be aware that I cannot send items to PO boxes.
  • How much is shipping?
    There's a shipping calculator on the shopping cart page. When you've added items to your cart, it will tell you how much shipping it will cost, based on your location! Combined shipping is done automatically, based on the weight of the items. If you need additional info on shipping prices, please e-mail me at and I’ll look into it for you!
  • Can I come pick up my order?
    Because I run this business independently, you can't come pick up your order. I'm sorry! If you'd like to get something from the shop, and you don't want to pay shipping costs, keep an eye on the news page or subscribe to the newsletter to get updates about any local markets I attend!
  • Can I track my package?
    Yes, I always ship with Track & Trace. You'll get a track & trace code once the parcel has been dispatched.
  • When will my order arrive?
    I usually ship within 3 business days, depending on the orders and workload. I always ship with PostNL (Dutch postal service) with track & trace. The delivery times after shipping are as follows: Netherlands: within 1-2 business days. EU: allow up to 2 weeks, but usually within 1 week.
  • I entered the wrong address! Help!
    Don't worry, happens to the best of us! Send me a message through the chat, the online contact form, or e-mail me at with your order number and the correct address. Please be aware that once the item has been dispatched, I cannot change the address any more!
  • My package arrived damaged or broken, now what?
    If the package has been damaged or something is broken, please e-mail me at and we'll work it out together!
  • My order hasn't arrived, what do I do?
    No worries! If the package hasn't arrived within the time frame you can reasonably expect it to, e-mail me at, and we'll figure out where your package is together.
  • Can I return my order?
    No matter the reason, you can decide to return your order within 30 days after you (or someone designated by you) receives the goods. If 30 days have gone by since your purchase, I can’t offer you a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Under the following conditions, the 30-day cool off period does not apply, and the order can therefore not be returned: The product is damaged The product has been altered from its original state, (tags, labels or packaging missing after opening, modifications, etc.) It is a custom (hand) made order or an order specifically tailored to the customer’s wishes. it is a product that can spoil quickly. the product is a separate magazine or a loose newspaper. *Note: Please be aware that from a sustainable viewpoint and in order to keep my product prices reasonable, I do not cover the shipping costs of the return.
  • How do I return my order?
    To return your order, e-mail me with your order details to, and I'll guide you through the steps. After contacting me, you have an additional 30 days to ship* the order back to me. If the 30 days pass before returning, you won’t be eligible for a refund any more, so make sure you keep your receipt from the post office. If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you, so handle with care and ensure that your order is properly packaged when returned. It’s advised to return your package with a track & trace code. I’m not responsible for the order getting lost or damaged in the process! Under the following conditions, the 30-day cool off period does not apply, and the order can therefore not be returned: The product is damaged The product has been altered from its original state, (tags, labels or packaging missing after opening, modifications, etc.) It is a custom (hand) made order or an order specifically tailored to the customer’s wishes. it is a product that can spoil quickly. the product is a separate magazine or a loose newspaper. *Note: Please be aware that from a sustainable viewpoint and in order to keep my product prices reasonable, I do not cover the shipping costs of the return.
  • When will I get my refund?
    After I’ve received your returned order, I’ll pay you back the original amount. In case of a full return, the original amount + shipping is paid back. In case of a partial refund, I’ll refund you the price of the product you’ve returned. Payout is usually within 14 days* after I’ve received your return. *Note: When ordering internationally, please be aware that this might take a little longer when paying with certain payment carriers (PayPal, credit card, etc.) If you haven’t received a refund yet, first check your bank account and contact your bank. There is often some processing time before a refund is posted. If you paid with a credit card, contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all that, and you still have not received your refund yet, please e-mail me at and we'll figure it out.
  • Can I exchange a product?
    Unfortunately, I do not offer exchanges. If you'd like to exchange something, you'll have to make a new order with the product you want and send the one you don't want back. In case your product is faulty or damaged at arrival, please email me at and we’ll figure it out together.
  • Can I get your products to sell in my own (online) store?
    I would be honoured! Thank you for taking an interest in my products. Please e-mail me at and I'll get back to you asap.
  • Do you offer commissions?
    I do, although it depends on what you want as a commission! Contact me through the online contact form or e-mail me at, and I'll get back to you.

Frequently asked questions

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